We’re here to help
Find an answer in the FAQ, or write to us directly. The app’s built-in help usually replies within 24 h.
Frequently asked questions
How do I create an account?
Download the app, open it and sign up with your email. It takes less than a minute.
How do I book a service?
Choose Rides, Restaurants, Stays or Experiences, pick what suits you and confirm your booking.
How do I pay?
Directly with the provider (driver, restaurant, host, guide), using the payment methods offered in the app.
How do I cancel a booking?
Open your booking in the app and follow the cancellation conditions shown by the provider.
How do refunds work?
Cancellation and refund conditions are shown before every booking.
How do I become a provider?
In the app, choose “Become a partner”, select your trade and complete the KYC verification.
Is my data protected?
Yes. We follow a strict privacy policy and never share your data without a legal basis.
What is the PIN code for?
The PIN protects access to your account and sensitive information on your phone.
What languages is the app in?
The whole app exists in French and English — you choose your language anytime.
Are providers verified?
Yes, each provider passes an identity and document check (KYC) before being activated.
Are reviews reliable?
A review can only be left after a real booking, which guarantees its authenticity.
How do I contact a driver or host?
Use the app’s built-in messaging: it is the official, safe and traceable channel.
How do I rent a vehicle, a boat or a board?
Open Tārahu in the app: cars, scooters, bikes, boats, jet skis, surfboards and paddleboards, from verified local agencies. The daily rate is shown before you get in touch, and you talk to the agency directly through the built-in messaging — there is no online payment.
What happens if I miss my table reservation?
Cancelling is free up to one hour before. A no-show without cancelling, however, penalises the restaurant, which held the table for you: after two misses, your table reservations are blocked and your account may be disabled.
How do I follow my order or my ride?
You follow every step live on the map — preparation, pick-up at the restaurant, then the courier’s route to you. The app shows a handover code for a delivery, and a pickup code for a ride: you give it to the courier or driver, which is what guarantees the order reaches the right person.
Does Fenua’p take a commission?
We are in our launch phase and charge no service fee. Should fees be introduced later, they would always remain well below those of international platforms, and the amount would be shown in the app before you confirm anything. You pay the provider directly: Fenua’p does not collect on their behalf.
Are taxi fares negotiable?
No. In French Polynesia a paid ride legally requires a taxi licence — there is no ride-hailing (VTC) status. Fares in the app never exceed the maximum rates set by order No. 1540 CM, including regulatory supplements.
Which devices can I use Fenua’p on?
On iPhone, by downloading the app from the App Store, and from any browser at app.fenuap.com — computer, tablet or phone.
Write to us
A question, an issue, an idea? Send us a message. You can also write to the app’s built-in support.
Or by email: fenuap.support@gmail.com
The app’s built-in help usually replies within 24 h.